LOS ANGELES COUNTY
DEPARTMENT OF MENTAL HEALTH
  Policy 100.06 Mental Health Services Act Issue Resolution Process
 
Policy Category:  Administrative
Distribution Level:  Directly Operated 
Responsible Party:  Mental Health Services Act Administration Division
 
Approved by Acting Chief Deputy Director, Connie Draxler, MPA, on Apr 01, 2024
 
I.  PURPOSE
 
To ensure the Los Angeles County Department of Mental Health (DMH/department) complies with Mental Health Service Act (MHSA) requirements for any issue resolution by addressing local issues related to Mental Health Service Act (MHSA), access to services, and MHSA requirements.
 
II.  DEFINITIONS
 
No definitions are associated with this policy.
 
III.  POLICY
 
The MHSA Issue Resolution Process (IRP) shall be developed in collaboration with various public mental health stakeholders.

A DMH adopted MHSA IRP policy shall ensure that community members and stakeholders having issues, concerns, or grievances regarding activities of the MHSA provided within Los Angeles County shall be responded to in a sensitive, timely, appropriate, and culturally competent manner.

The local issue resolution process shall be exhausted before accessing State venues such as the Mental Health Services Oversight and Accountability Commission (MHSOAC), Department Health Care Services (DHCS) or California Mental Health Planning Council (CMHPC) to seek issue resolution or to file a complaint or grievance.
  • Issues shall be addressed first at the County level through the MHSA IRP and decisions shall  be consistent with MSHA statutes and regulations.
  • DMH shall be committed to resolving issues related to the implementation and ongoing operations of its programs.
  • The resolution of issues associated with MHSA-funded programs shall be part of the department’s overall issue resolution process.
Types of MHSA issues that may be resolved through this process:
  • Concerns about access or quality of MHSA programs and services
  • Inconsistencies between the approved MHSA Plan and implementation
  • County MHSA Planning Process
  • Violation of statute or regulations relating to use of MHSA funds
  • Non-compliance with the General Standards
  • Inconsistency between the approved MHSA Plan and its implementation
  • The local MHSA Community Program Planning Process
  • Supplantation
IV.  PROCEDURES
 
Procedures - Mental Health Services Act Issue Resolution
 
V.  AUTHORITIES
 
VI.  ATTACHMENTS
 
There are no attachments associated with this policy.