LOS ANGELES COUNTY
DEPARTMENT OF MENTAL HEALTH
  Policy 904.02 "How Am I Driving?" Program 
 
  PROCEDURES
  1. A “How Am I Driving?” hotline has been established to record complaints received from citizens.
     
  2. When a caller reports an unsafe driving practice, the Department's Risk Management Unit will record the complaint on the Administrative Support Bureau (ASB) Incident Report Form (MH 102A), listing the date and time of the call; date, time, and location of the incident; vehicle identification; caller’s name, address, and telephone number; and a description of the incident.
     
    1. When an anonymous call is received, an investigation of the incident will be pursued and reported on the Department Incident Report Form (MH 102B); however, no disciplinary action will be taken on anonymous calls.
       
  3. When all information from the caller has been recorded on the ASB Incident Report Form, the information will then be transferred to the Departmental Incident Report Form, which is sent to the responsible bureau/division for investigation.
     
  4. After investigation, the completed Departmental Incident Report Form is returned to the Risk Management Unit, and if warranted, along with a plan for corrective action.
     
    1. The following procedure is recommended within a twelve (12) month period:
                            Step 1. First call/complaint: A letter is sent to the individual involved, noting the corrective action required.
                            Step 2. Second call/complaint: A documented meeting with the Department's Risk Management Unit.
                            Step 3. Third call/complaint: An administrative disciplinary action by the LACDMH Executive Office may be taken.